Packaging, Shipping & Receiving

PRODUCT QUALITY AND PACKAGING

  • Products are inspected and photographed for quality control by PaganiStudio prior to release to ensure that the order is in perfect condition, complete, and properly packaged for shipment.
  • All orders are packaged (cartons, or crating, or both) at PaganiStudio’s facilities prior to shipping, in order to ensure proper protection while in-transit.  There are no exceptions.
  • Original packaging is sometimes needed for the installation process. Please refer to installation guidelines included with shipment to determine if some or all of the packaging is required to perform on site installation. DO NOT discard original packaging until installation is completed.

SHIPPING & DELIVERY

  • PaganiStudio will arrange the shipping of orders via reliable freight companies, common carrier, or preferred local delivery service. Shipping or delivery charges will be included on the final invoice and the balance must be paid in full prior to shipping.
  • A release fee of $200 is applicable in case of client pick up at PaganiStudio’s manufacturing facility in Brooklyn, NY.
  • Freight items travel with a BOL (Bill of Lading). Once the BOL is signed by the carrier, it becomes the responsibility of the carrier to deliver the products in the condition in which they were received at pick up.
  • The carrier is responsible for inspection of the packaging of the products at the pick up location. Any visible damage must be noted on the BOL.
  • Ownership of the product transfers to the customer upon the freight carrier taking possession of the order for transport. Damage occurring in-transit is the owner’s responsibility, and all claims for freight damage must be made within 48 hours of receipt.
  • If customer selects their own freight carrier, common carrier or local delivery service, claims must be filed directly with the selected carrier or delivery service. PaganiStudio is not responsible for a customer’s own freight damage and claim.

RECEIPT OF PRODUCT

  • PaganiStudio recommends using a qualified receiving warehouse to receive, inspect, deliver and facilitate on site installation. We recommend that all crated goods go through a professional receiver such as a receiving warehouse. A receiving warehouse is responsible to report any damage and assist the owner with filing a freight claim in case of damage. A qualified receiving person should be present to accept products when delivered directly to a private residence or job site.
  • A signature on the BOL upon receipt of the products confirms that the products are received in good condition unless an exception is made on the BOL. If the packaging and/or merchandise is damaged upon delivery, the receiver should contact PaganiStudio immediately (or the showroom of purchase if applicable).
  • If the carrier cannot wait for the shipment to be inspected at time of delivery, the receiver should note on the BOL that the content of the shipment is subject to inspection for concealed damage. That damage will be the responsibility of the carrier or the manufacturer as determined upon inspection of the product. Full inspection must occur within 48 hours of delivery and all freight claims filed within 72 hours.

INSPECTION OF PRODUCT

  • Inspect the cartons or crates carefully. If applicable, check to see if the ShockWatch™ and/ or Tip-N-Tell indicators are activated. If there is any visible damage to the packaging or the indicator is activated, note it on the BOL. Take photos of any damage to the packaging. This is necessary to start and resolve damage claims.
  • Following unpacking guidelines that are included with shipment, unpack the cartons or crates. Check that all items are present according to packing list. Inspect all merchandise carefully. DO NOT discard original packaging until installation is completed. Original packaging is sometimes needed for the installation process. Refer to installation guidelines included with shipment to determine if some or all of the packaging is required to perform on site installation.
  • If inspection of the merchandise cannot be executed at the time of receiving the shipment, note on the BOL that the content of the shipment is subject to inspection for concealed damage. In case concealed damage has occured, PaganiStudio must be notified within 48 hours of receiving the shipment. Keep a copy of the noted BOL. Save all packaging material and take pictures of the damage.
  • All claims should be reported to PaganiStudio, or to the customer service manager at the showroom of purchase in case of showroom purchase.